Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and major credit/debit cards. Payment options are displayed at checkout.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact our support team immediately if you need to make changes.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 5-10 business days. Custom orders may require 2-4 weeks depending on complexity.
Do you deliver nationwide?
Yes, we deliver across Pakistan. Shipping costs vary based on location and order size.
Will I be notified before delivery?
Yes, our delivery team will contact you to schedule a convenient delivery time.
Products & Quality
What type of wood do you use?
We use premium hardwoods including Sheesham, Diyar, and imported varieties. Each product description specifies the wood type used.
Is your furniture assembled or flat-pack?
Most of our furniture is delivered fully assembled. Items requiring assembly come with clear instructions and hardware.
Can I request custom modifications?
Yes! We offer customization for size, finish, and design. Contact us with your requirements for a quote.
Returns & Warranty
What is your return policy?
We accept returns within 7 days of delivery for items in original condition. Custom orders are non-returnable.
What does the warranty cover?
Our warranty covers manufacturing defects for 1 year. Normal wear, misuse, and environmental damage are not covered.
How do I claim warranty service?
Contact our support team with your order details and photos of the issue. We'll guide you through the process.
Care & Maintenance
How do I care for wooden furniture?
Dust regularly with a soft cloth, avoid direct sunlight, and use coasters for beverages. Apply wood polish every few months.
Can wooden furniture be placed outdoors?
Our standard furniture is designed for indoor use. For outdoor pieces, please check the product specifications.
