Refund & Cancellation Policy
Last Updated: January 2024
At Timber Decors, we want you to be completely satisfied with your purchase. This policy outlines our guidelines for returns, refunds, and order cancellations.
Order Cancellation
Before Dispatch
You may cancel your order within 24 hours of placement for a full refund. To cancel:
- Contact our customer support immediately
- Provide your order number
- Receive confirmation of cancellation
After Dispatch
Once an order has been dispatched:
- Standard orders can be refused at delivery (return shipping may apply)
- Custom orders cannot be cancelled after production begins
Return Policy
Eligibility
Items may be returned if:
- Returned within 7 days of delivery
- Item is in original, unused condition
- Original packaging is intact
- All tags and labels are attached
Non-Returnable Items
- Custom or made-to-order furniture
- Clearance or final sale items
- Items damaged by customer misuse
- Items without original packaging
Return Process
- Contact our support team to initiate a return
- Receive a Return Authorization (RA) number
- Pack the item securely in original packaging
- Ship the item to our specified address
- Receive confirmation once return is processed
Refund Policy
Refund Methods
- Original Payment Method: Refunds are issued to the original payment method
- Bank Transfer: For COD orders, refunds are processed via bank transfer
- Store Credit: Available upon request for faster processing
Refund Timeline
- Inspection upon receipt: 2-3 business days
- Refund processing: 3-5 business days
- Bank processing: 5-7 business days (varies by bank)
Refund Deductions
The following may be deducted from your refund:
- Return shipping costs (unless item was defective)
- Restocking fee of 10% for non-defective returns
- Damage to items or packaging
Defective or Damaged Items
If you receive a defective or damaged item:
- Report within 48 hours of delivery with photos
- We will arrange pickup at no cost to you
- Choose replacement or full refund
- No restocking fee applies
Exchange Policy
We offer exchanges for:
- Different sizes or colors (subject to availability)
- Defective items
- Items damaged during shipping
Exchange requests follow the same timeline as returns.
Contact Us
For any questions about our refund policy, please contact our customer support at returns@timberdecors.com or call our helpline.
